Refund & Cancellation Policy

Last updated: July 2026

Entrancify plans (Pro and Ultra) are one-time purchases of digital features. This policy explains when a refund is available.

Section 017-day refund window

If a paid plan does not work as described, you may request a full refund within 7 days of purchase, provided the premium features have not been substantially used (for example, generating multiple PDF reports or completing an expert call).

Section 02How to request a refund

• Google Play purchases: refunds are handled per Google Play's refund policy; you can request through your Play Store order history.
• Other purchases: email support@entrancify.com with your registered mobile number and payment reference.
• Verified eligible refunds are processed to the original payment method within 5–7 business days.

Section 03Expert sessions

Free expert calls carry no charge. Paid expert sessions can be rescheduled at no cost with at least 12 hours' notice. A missed session without notice is treated as delivered and is non-refundable.

Section 04What is not refundable

• Requests made after the 7-day window.
• Plans where premium features have already been substantially used.
• Change of mind after a completed expert consultation.

Section 05Contact